Summary

No contemporary business leader has been so widely acclaimed as Jack Welch of General Electric. Welch's transformation of GE into one of America's most profitable and valuable companies has been chronicled already in several other books, most recently Jack Welch and the GE Way by Robert Slater. Now comes journalist Thomas F. O'Boyle to take Welch down a notch--or two or three. Where other books wholeheartedly endorse Welch's gung-ho style of leadership, At Any Cost finds much to abhor.

O'Boyle, an editor at the Pittsburgh Post-Gazette, holds Welch personally responsible for various scandals over the years at some of GE's multifarious appendages, from contract fraud in its defense business (later sold) to faked crash tests of GM trucks on Dateline NBC. Welch's single-minded devotion to winning drives his subordinates to cut corners, O'Boyle suggests, though the author offers little evidence to implicate Welch in these or other lapses by a few of GE's 276,000 employees.

O'Boyle is actually more interested in nailing Welch for many of America's social problems. He believes that mass layoffs at GE in the 1980s made downsizing fashionable. GE's success in enriching shareholders encouraged other corporations to curry favor with Wall Street while ignoring their impact on the rest of society. The results have been catastrophic for many families and communities. So even in good times, American workers are plagued by a sense of insecurity. O'Boyle implies that Welch's pernicious influence can be seen in the divorce rate and even in the paranoia that produced the bombing of the Tulsa federal building.

Yet O'Boyle is not a class warrior or know-nothing populist. He recognizes that the drive and ruthlessness of people like Jack Welch have saved America from the economic stagnation of a Germany or Japan. Thorough in its reporting and finely written, At Any Cost is a plea for a kinder and gentler corporate capitalism, one mindful of its social consequences. O'Boyle does not have all the answers, but he raises important questions. --Barry Mitzman