Selected Product:
| The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
Hardcover
Edition: 1
Author: Al Stubblefield
Publisher: Wiley
Release Date: 2004-11-30
ISBN-10: 0471708909
ISBN-13: 9780471708902
List Price: $24.95
Average Customer Rating:
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Summaries and Customer Reviews are supplied by Amazon.com
"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."—Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
Sounds good on paper, but.......................
| Customer Rating: | | Very inspiring, yes. Alot of truth also, but to implement it, another story. I think one reason why it worked so well at Baptist hospital, was because of their faith-base. I really believe that's part of it. You go up against a mountain though when you try to light fires under people and they just don't catch. You can't make people to be motivated. It has to start at the top and work it's way down. Otherwise, you'll be frustrated and dejected. |
The Baptist Health Care Journey
| Customer Rating: | | I think there is much to learn from the culture Baptist Health Care has been able to create and sustain. |
hard copy good... electronic copy very bad.
| Customer Rating: | | Still waiting for the hard copy... the electronic copy was not useable. The idea is a good one the execution is not up to par. Most other eBook sites offer an option for Adobe (.pdf) format so it can be viewed while off line, Amazon does not. You can only view or print a single page at a time with Amazon, also not very useful. |
Fantastic book
| Customer Rating: | | Great book, well written. Hard to argue with their results. Many practical ideas. |
A great read.
| Customer Rating: | | I enjoyed every page of their journey. It was fun to read and a great learning experience about how to truely engage your employees and help them behave as owners of the company. |
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